FAQs
FAQs:
NO.1：PCT Global Support Phone Numbers ？
Global service hotline: +86-28-85187848 or visit the Contact Us
NO.2：What cleaning methods does PCT recommend?
- Turn off the equipment power supply before cleaning.
- Use a dry, lint-free soft cloth or microfiber cloth to gently wipe the screen.
- For deep cleaning, spray a small amount of screen-specific cleaning agent onto a cloth (Please do not spray directly on the screen).
- Allow the screen to dry naturally before re-energizing and using it.
NO.3：What should I pay attention to when using our product?
- Avoid touching the screen with sharp objects such as fingernails, pen tips, keys, etc.
- Do not press the screen hard; do not place heavy objects or metal items on the screen.
- Please do not operate the screen with wet or dirty hands to avoid malfunction.
- The protective film on the new monitor needs to be removed before use.
- It is recommended to regularly calibrate the accuracy offinger input to avoid inconsistent positioning.
NO.4：Does PCT offer Healthcare Solutions?
We provides a comprehensive suite of commercial-grade touchscreen solutions tailored for healthcare environments. These modular, medical-ready platforms are designed to enhance patient engagement, streamline clinical workflows, and improve operational efficiency across hospitals, clinics, pharmacies, and other care facilities.
NO.5：Does it support customization, and what is the process like?
ur company supports a customized LOGO, SDK and PCBA, and also offer pre-installation services. From design and engineering to prototyping and production, you can partner with we experts to create a product tailored to your needs.
NO.6：Does PCT provide gaming and entertainment solutions?
We offer C-Curved, S-Curved, and J-Curved， LED framed curved touch monitors with RGB illuminationfor casino slot machines, gaming kiosks, and entertainmentvenues.The size range spans from 32 inches to 55 inches.
NO.7：After-sales service?
We provide after-sales service team, all problems and questions will be resolved by our after-sales service team.
NO.8：What are the logistics method and delivery time?
- Our mode of transportation mainly include express,sea and air shipments.
- All products can be delivered within 7-10 days if we have stock.
- If you have any customization requirements, please contact us for confirmation.
- Our strong R&D team can meet your special needs in time.
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- Are you seeking touch screens and kiosks custom-made to fit your needs?
- Have you found a solution among our products?
- Either way, PCT can help!